Updated: 13 September 2017
We advise all of our Customers to enjoy our games responsibly, to gamble and deposit within reasonable capabilities and with a rational and sober mind.
If this is not the case, they should cease play immediately and inform Big on Bets via
Email: firstname.lastname@example.org or call on our toll free number: 0808 238 9827.
Anyone with a gambling problem must not open an account with, or play at Big on Bets.
Should a player discover they have a gambling problem they should inform Big on Bets and cease playing immediately.
UNDER AGE GAMING
It is illegal in the UK for anyone under 18 to open an account and play at Big on Bets. Under age gambling is a criminal offence. Big on Bets will carry out age verification checks on all accounts and will require Customers to provide necessary further documentation in regard to these verification checks.
If your age is not successfully verified within 72 hours at Big on Bets your account will be locked and no further gambling will be permitted until you can verify your age. In addition, if, on completion of the age verification process, you are found to be underage, Big on Bets will return any deposits made on the account, having voided all winnings and/or bonuses.
We do ask that if you share your home or computer with young people, that you take care to keep your Big on Bets account details and password confidential and that you do not leave children unattended around your computer while you are using our facilities.
If you share your computer with any friends or family who are under the legal age to participate in our games please register with a filtering partner. The following websites offer more information on how to block casino sites:
PLAYER ACCOUNT LIMITS
Big on Bets has in place a multitude of reminders and measures to assist Customers in maintaining and monitoring their deposits, wagering and duration spent gambling at Big on Bets.
This can be activated whilst logged into Big on Bets. Select the "My Account" button; thereafter select the "Player protection" button.
You may then select Total Bet, Total Loss and Session length limits for your account based on per day, per week or per month.
Decreasing your limits will take effect on your account immediately.
Increasing your limits will take effect after 7 days have passed.
Please note that it is not possible to increase these limits any sooner and the compulsory 7 days needs to pass before any increase will take effect. Adjusting the limits at anytime whilst the 7 day pending period is already in place, will restart the 7 day pending period.
TIME OUT FACILITY
These limits can be activated whilst logged into Big on Bets. Customers should select the "My Account" button, thereafter select the "Player Protection" button.
Select the Timeout Out option from the following time frames: 24 hours, One Week, One Month, 6 Weeks.
Setting a Time Out will temporarily suspend your account for the period of time you specify.
During a Time Out, you won't be able to access your account or play any games. When the time out ends, your account will be re-activated automatically.
Whilst the majority of people do gamble within their means, for some it can spiral out of control. In order to help you keep control we would like you to remember the following:
- Gambling should be entertaining and not be seen as a genuine way of making money
- Avoid chasing losses
- Only gamble what you can afford to lose
- Keep track of the time and amount of money you spend gambling
- If you need help, use the our deposit limit option to control the amount you can spend
- If you need to have a break from gambling then you can use our ‘Taking a break’ option
If one or two of the below scenarios describe you – please exercise more caution.
If 3 or more of these scenarios describe you – it is time to seek professional help.
- Do you gamble to escape your problems or an unhappy life?
- Do you stay away from work or college?
- Do you feel lost and miserable when you have no money to gamble?
- Do you gamble with money that is meant to be for your general wellbeing?
- Have you ever lied or stolen money to continue gambling?
- Do you borrow money to gamble or pay off gambling debt?
- Do you spend less time with family and friends because of gambling?
- After losing, do you try to win back your losses as soon as possible?
- Do arguments, frustrations and disappointments make you want to gamble more?
- Do you feel depressed or suicidal because of your gambling?
Big on Bets offers the following self exclusion options to assist Customers who feel they may need to take a break from gambling at our casinos:
- A minimum 6 month self–exclusion period.
- The option to extend the minimum 6 month self–exclusion period to a 5 year period.
Self Exclusion Process:
We offer a Self Exclusion facility specifically for those customers for whom gambling has become a serious problem and who wish to restrict their gambling with Big on Bets. The Self Exclusion agreement involves a joint commitment between Big on Bets and yourself. It is necessary to complete and submit a formal agreement to enter this facility.
A self-exclusion form can be requested via our Toll Free UK number:
0808 238 9827
Please ensure you include your username when requesting the form.
By entering into a Self Exclusion agreement with Big on Bets you will be prevented from using your account for a period of between 6 and 60 months. We will take reasonable steps to prevent you opening new accounts and during the period of Self Exclusion you must not attempt to re-open your account or open additional accounts. During this period of self-exclusion Big on Bets will not send any promotional emails to you.
Entering Self Exclusion will not impact any pending withdrawals and the Casino will return remaining cash balances which are eligible for withdrawal at the point of exclusion. If you have outstanding bets in play you will need to contact the Casino following the event to request the withdrawal of any winnings. Bets struck will not be cancelled.
It is further advised that you consider the same course of action at any other casino you are currently playing at.
Should you at anytime feel you have a gambling problem and require professional help, you are encouraged to please visit the following sites for further assistance and information:
UK National Helpline: 08088020133
UK National Helpline: 08088020133